Privacy Policy for Hiltonmann Market Online
Last updated: [31st August 2026]
Hiltonmann Market Online (“Hiltonmann,” “we,” “us,” or “our”) operates the Hiltonmann mobile app and the website hiltonmann.com (together, the “Service”), a multi-vendor marketplace connecting buyers and sellers in Ghana, including live auction listings. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Welcome to Hilton Mann. By accessing or using our website and services, you agree to comply with the following terms and conditions:
- Acceptance of Terms: By using our services, you accept these terms.
- Changes to Terms: We reserve the right to modify these terms at any time. Changes will be posted on this page.
- User Responsibilities: Users are responsible for maintaining the confidentiality of their account information.
- Limitation of Liability: Hilton Mann is not liable for any indirect, incidental, or consequential damages of items after sales or not declared before listing.
- Unless prior arranged, Hilton Mann is not responsible for any items lost in transit by any delivery means.
1. Information We Collect
Account information. When you register, we collect your name, email address, phone number, and password (stored securely, never in plain text). If you sign in with Google or Apple, we receive your name and email address from that provider.
Order and transaction information. Shipping address, billing address, items purchased, order history, and communications with vendors or support.
Payment information. Payments are processed by third-party payment providers (for example, card processors or mobile money/Paystack-style gateways enabled on our store). We do not store your full card or mobile money credentials on our servers — these are handled directly by our payment processor under their own privacy and security policies.
Auction and bidding activity. If you participate in auctions, we record your bid amounts, bid history, and auction outcomes so results can be displayed to you and other users.
Device and usage information. Device type, operating system, app version, crash logs, and general usage analytics, collected via Firebase Analytics, to help us fix bugs and improve the app.
Notifications. If you enable push notifications, we use your device’s push token to send order updates, auction alerts, and promotions. You can turn this off in the app’s settings at any time.
Biometric login. If you enable Face ID/Touch ID/fingerprint login, your biometric data is processed entirely on your own device by the device’s operating system — it is never sent to or stored on our servers.
2. How We Use Your Information
- To create and manage your account
- To process orders, payments, deliveries, and returns
- To operate auctions and bidding, and notify you of results
- To show you nearby vendors when you use location search
- To send order confirmations, delivery updates, and (if you opt in) promotional notifications
- To provide customer support
- To detect fraud, abuse, and to keep the marketplace secure
- To analyze app usage and improve our features
3. Sharing Your Information
We share information with:
- Vendors on our marketplace, so they can fulfil orders you place with them (your name, delivery address, and order details)
- Payment processors, to complete your transactions
- Delivery/logistics partners, to deliver your orders
- Service providers who help us run the app (hosting, analytics, crash reporting)
- Law enforcement or regulators, only when required by law
We do not sell your personal information to third parties.
4. Data Retention
We retain your account and order information for as long as your account is active, and afterward as needed to comply with our legal, tax, and accounting obligations (typically 3 Years).
5. Your Rights
You may:
- Access, correct, or delete your account information (via the app’s Profile settings, or by contacting us — see below)
- Withdraw consent for location access or notifications at any time
- Request a copy of the personal data we hold about you
- Ask us to delete your account and associated data — see “Account Deletion” below
To exercise these rights, contact us at support@hiltonmann.com.
Account Deletion
To request deletion of your Hiltonmann account and associated personal data, email hiltonmannmarketonline@gmail.com with the subject line “Account Deletion Request” from the email address registered on your account.
We will delete your account and personal data within 14 business days, except for information we are required to retain for legal, tax, or accounting purposes (such as records of completed transactions).
6. Children’s Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
7. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and secure password storage. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
- Email: hiltonmannmarketonline@gmail.com